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Effective Date: [3/15/2025]

Thank you for shopping with NibblzNKibblz! We value your satisfaction and strive to ensure the best experience for you and your pets. If you're not completely satisfied with your purchase, we’re here to help.

• Eligibility: You can return most new, unopened items within 10 days of delivery for a full refund.
   
• Non-Returnable Items: Due to hygiene and safety reasons, the following items cannot be returned:
   
  • Opened pet food or treats

• Condition of Return: Items must be unused, in the same condition that you received them, and in their original packaging.
   

• Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10 business days].
• Late or Missing Refunds: If you haven’t received a refund after [10 business days], please contact your bank. If you’ve done this and still have not received your refund, please contact us at [jessica.lee.ann.marie.evans@gmail.com].

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [jessica.lee.ann.marie.evans@gmail.com] within [10 days] of receiving your product.

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
• If Error on our part (e.g., defective or incorrect item), we will provide shipping label through email to return item. 

For questions related to returns and refunds, contact us at:
📧 Email: [jessica.lee.ann.marie.evans@gmail.com]
📞 Phone: [682-445-1771]